Shipping Policy

At KUHL Sales, we are dedicated to providing high-performance outdoor apparel and accessories for adventurers worldwide. We want your shopping experience to be as seamless and satisfying as your outdoor pursuits. Below you’ll find detailed information about our shipping and returns policies.

Shipping Information

We ship globally (excluding Asia and some remote regions). Please allow 1-2 business days for order processing before your item is shipped.

Shipping Methods & Timeframes:

• Standard Shipping: $12.95 via DHL or FedEx. Delivery within 10-15 business days after shipment.
• Free Shipping: Available on orders over $50, via EMS. Delivery within 15-25 business days after shipment.

Returns & Exchanges Policy

We stand behind the quality of our products and want you to be completely satisfied. If you’re not happy with your purchase, we’re here to help.

Timeframe for Returns & Exchanges

We accept returns and exchanges within 15 days of your receipt of the order. All items must be in original condition: unworn, unwashed, with all original tags attached and packaging included.

How to Initiate a Return or Exchange

Follow these simple steps:

1. Contact Our Customer Service Team: Email us at [email protected] within 15 days of receiving your order. Use the template below to provide all necessary information.
2. Wait for Authorization: Our team will respond within 1-2 business days with a Return Authorization Number and instructions.
3. Package Your Items: Securely package the items, including all original packaging and tags.
4. Ship Your Return: Send your package to the address provided. We recommend using a trackable shipping service, as you are responsible for return shipping costs.

Return/Exchange Request Email Template

Copy and paste the following into your email:

Subject: Return/Exchange Request - Order #[Your Order Number]

Dear KUHL Sales Customer Service,

I would like to request a [return/exchange] for my recent order.

Order Number: [Your Order Number]
Name: [Your Full Name]
Email: [Your Email Address]
Phone: [Your Phone Number]

Items to return/exchange:
- Product Name: [Product Name]
- SKU/Item Code: [If available]
- Size: [Size]
- Color: [Color]
- Quantity: [Quantity]
- Reason: [Reason for return/exchange]

I have reviewed the return policy and confirm that the items are in original condition with all tags attached.

Please provide further instructions and your return address.

Thank you,
[Your Name]
    

Refund Information

Once we receive and inspect your returned items:

• Refunds will be processed within 3-5 business days.
• Your refund will be credited to your original payment method.
• Shipping costs are non-refundable.
• You will receive an email confirmation once your refund has been processed.

Refund Timeframes by Payment Method:

• Visa/MasterCard/JCB: 5-10 business days to your original credit card.
• PayPal: 3-5 business days to your original PayPal account.

Exchange Process

• We will ship your replacement item once we receive your return.
• If the exchange item costs more, you’ll need to pay the difference.
• If the exchange item costs less, we’ll refund the difference.
• Standard shipping rates apply for exchanged items.

International Returns

For our international customers (excluding Asia and some remote regions):

• Return shipping costs are the customer’s responsibility.
• Customs duties and taxes are non-refundable.
• Please mark the package as “Returned Goods” to avoid additional customs charges.

Defective or Incorrect Items

If you receive a defective item or incorrect product:

• Contact us immediately at [email protected].
• We will provide a prepaid shipping label for returns of defective/incorrect items.
• We’ll expedite your replacement or refund.